Terms & Conditions


Shopping at MONOPOLIST

Use of the Website

Welcome to the MONOPOLI.ST website (the ‘website’). By accessing this website you agree to these terms and conditions (the ‘Terms’). If you do not agree to them you may not use this website and should leave it immediately.

MONOPOLI.ST is an online service of MONOPOLIST (‘MONOPOLI.ST’/‘We’/‘our’/‘us’) provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’).

We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.

To be eligible to purchase Items on this website you must:

  1. a) be the holder of a valid debit/credit card.
  2. b) warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

If your personal information changes then please notify us immediately by contacting Customer Care on the following email customercare@monopoli.st

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

Currency

Pricing displayed and purchasing currency are in Hong Kong dollars (HKD) only at the moment. Renmenbi (RMB) or American dollars (USD) pricing display will be available soon.

International duties and taxes

We ship our merchandise in DDU (Delivery Duty Unpaid), i.e., product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Checkout

You can add and remove products from your shopping bag before you checkout. Upon checkout, you will be asked to sign into your MONOPOLIST account. On the checkout page you can enter a new address, or select an address you have previously used.

Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.

Shopping at MONOPOLIST is safe. Personal information provided on MONOPOLIST is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.

Shipping fees and delivery times

All shipping services used by MONOPOLIST provide a tracking number. Merchandise will be dispatched on business day. Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. In the event that multiple orders are placed with the same shipping destination and on the same account, orders may be combined unless otherwise requested.

Estimated transit time after dispatch & shipping fee:

Hong Kong  Standard Free Shipping 3-5 Business Days
China & Macao Express HKD120 5-7 Business Days
Rest of the World Standard HKD160 6-9 Business Days
Rest of the World Express HKD320 3-5 Business Days

Payment

Visa, MasterCard, Amex and Discover cards are supported through the Paypal guest or member checkout.

Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. We will only charge the pre-authorisation when the order is packed and ready for shipment. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

Order confirmation

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us here if you see any errors. You can also review the details of your order from your MONOPOLIST account, under Order History.

Order status

A tracking number is provided for all orders in our shipping confirmation email. For an up-to-date status of your order, you can enter the tracking number in the website of designated courier service provider

Sizing

Sizes are listed on our website according to the information provided by our suppliers. Simply click on the 'Select a Size' menu to view all available sizes.

We understand that picking a size can be difficult sometimes, if you are unsure about an product’s size, please contact us at customercare@monopoli.st or call +852 2350 5205 so that we can assist you further. If detailed measurements are not already available online, we can email you the information within one business day.

Promotional codes

MONOPOLI.ST does not offer coupon code promotions.

If you would like to stay updated on our seasonal sales, please sign up to our newsletter. You can subscribe when creating an account, or by entering your email address in the 'Sign up to our mailing list' section at the bottom of any MONOPOLI.ST page.